my|mTravel

General FAQs
1. How do I contact Customer Support? 2. How far in advance do I have to purchase my itinerary? 3. How do I use my frequent flyer program? 4. Can I use my Frequent Flyer miles; discount coupons, vouchers or travel club points to purchase tickets here? 5. How does electronic ticketing work? 6. Can I request a paper ticket? 7. How do I get the lowest fare? 8. How do I view a seat map or reserve a seat? 9. What if I need to change my trip? 10. What if I need to charge a ticket to a different credit card then the one in my profile? 11. When will my credit card be charged? 12. If I cancel or change my reservation, will I get a refund or credit? Are there any fees that I'll have to pay? 13. How do I review a reservation I've previously made? 14. Will I receive a confirmation of my reservation?
NotiFlyer^TM FAQs
15. What is the NotiFlyer^TM and what does it do? 16. Why do I get more than one message for a flight? 17. Can I get messages on my cell phone or pager? 18. What steps should I take to get messages on my cell phone or pager? 19. Why do I get my cell phone and pager messages late? 20. Do you provide flight data for all airlines? 21. How reliable is the information? 22. What do I do if the NotiFlyer says my flight is canceled? 23. If my flight has more than one leg, will I get messages for every leg? 24. How do I get Trip Repair?
Red Branch Technologies^TM FAQs
25. What is Red Branch Technologies? 26. What is the concept behind IdentiFlyer?
Top	1. How do I contact Customer Support? During our Controlled Introduction, customer support is available via email at support@mymtravel.com. You have the capability to cancel any tickets you purchase. If you cancel within 24 hours of purchase the mTravel Assistant will void the ticket and automatically credit the ticket amount to your credit card. Email questions to Customer Support at support@mymTravel.com, or call toll free 1-xxx.xxx.xxxx.
Top	2. How far in advance do I have to purchase my itinerary? Our current minimum time limit is four (4) hours before the flight is scheduled to depart. Traveler Tip - The mTravel Assistant scores your travel alternatives according to relative importance you assign to price and convenience factors in your user profile. You get your search results with the highest scoring options presented first. To get travel arrangements that that best fit the way you want to travel, make sure you complete the User Profile
Top	3. How do I use my frequent flyer program? Customers can enter their program numbers by doing the following steps: Select User Profile from the menu at the top of the page. The left hand menu will display a list of 'Preferences.' Next, select Air Preferences to expand the menu item choices for Air Preferences. Finally, select Preferred Airlines and you will be taken to a page where you can select an airline from a drop down list, add your frequent flyer number and save it as one of your preferred airlines. Also note that you can associate your frequent flyer number with your car preferences to capture any affinity program miles available for car rental.
Top	4. Can I use my Frequent Flyer miles; discount coupons, vouchers or travel club points to purchase tickets here? Currently, you will need to contact the airlines or travel club directly in order to redeem your mileage or awards points for travel.
Top	5. How does electronic ticketing work? Starting December 1 2007, all airlines have agreed to issue tickets in an electronic form. An electronic ticket, or e-ticket confirms your airline ticket purchase without requiring a paper record or flight coupons; the only record of an e-ticket purchase is in electronic form in the airline's computer system. When you buy an e-ticket here, you'll receive a confirmation of your purchase via e-mail. You have several options regarding check-in: You can use the airline's online check-in facility, you can use a self-service kiosk at the airport or you can give the ticket agent at the airport your name, flight number, and a government-issued photo ID. You may wish to bring a printed copy of your confirmation email with you to the airport ticket counter.
Top	6. Can I request a paper ticket? We issue e-tickets unless airline restrictions prevent us. Electronic tickets eliminate the need for physical ticket distribution and its related costs, such as delivery fees or any lost ticket fees when tickets are misplaced.
Top	7. How do I get the lowest fare? You can search for the lowest fares by selecting a Low Price Search from the One Click, Multi Leg Air, or Air booking options, found under the Book Travel heading on the site. Clicking the Low Price Search will activate the best buy feature. The system will check for other flights on the same day with lower fares. The mTravel Assistant has access to airline web-fare pricing and you get the lowest price possible. The mTravel Assitant delivers the best price every time you inquire and you will see a price change only when the airline has changed the price. Traveler Tip - The Low Price Search optimizes price while trying to meet your travel time preferences. If you want to discover the best tradeoff between schedule convenience and cost, select Search Availability and pick the optimum times and carrier. Then pick Price Trip to learn the cost of that option. The mTravel Assistant attempts to get the best fare for the exact flights you selected. You might want to try a Low Price Search to understand the trade-off between price and schedule and then decide the best itinerary.
Top	8. How do I view a seat map or reserve a seat? my\|mTravel has the seat map feature under test, currently. We will release this capability as soon as we can. Meanwhile, we have put your seating preferences into your passenger record but you will need to use the carrier's online seat selection capability to get your seat assignment. The mTravel assistant gives you a head start in this process by attempting to automaticlly get you a seat according to your preference. This gives you a better negotiating position since you will at least have a seat when you get to the airport or the airline's online checkin site.
Top	9. What if I need to change my trip? Hotel and Car reservations can be changed at any time. Choose the Itineraries link in the Menu Bar to view a list of your current itineraries. Select the itinerary with the car or hotel segment you want to change. Cancel the specific hotel or car segment and an Add button will replace the canceled car or hotel information. You will then be able to use the Add button to change your car or hotel. Changing air travel requires personal assistance and currently you need to call the airline directly.
Top	10. What if I need to charge a ticket to a different credit card then the one in my profile? You can add new credit card information on the Review Itinerary page prior to your purchase of the itinerary by selecting the Add new credit card link. Select the credit card type from the drop-down list. Enter the credit card number in the box provided, and enter the expiration month and year. Add or connect a billing address to the card and you are ready to use the new card. You also have the option of saving the new card to your User Profile. Changes to credit card information cannot be made after purchase.
Top	11. When will my credit card be charged? For airline reservations, the charge takes place when you click the Purchase button on the Review Itinerary page. No charges will take place for Car or Hotel until you arrive. However, most hotels will charge a no-show fee if your reservations are not canceled according to the hotel's cancellation policy. If you cancel your flight purchase within 24 hours of buying your ticket, the mTravel Assistant will automatically void the ticket and credit the purchase price to the credit card used to make the purchase.
Top	12. If I cancel or change my reservation, will I get a refund or credit? Are there any fees that I'll have to pay? You will not be charged any fees for refunds or changes that my\|mTravel can do online, however, there may be fees imposed by the airlines for specific restricted fares. These restrictions appear in the terms and conditions accompanying the ticket when you purchase it.
Top	13. How do I review a reservation I've previously made? From the main menu, select Itineraries and you will be taken to a list of your current itineraries. You also have the choice to see your Historical itineraries.
Top	14. Will I receive a confirmation of my reservation? Yes, the mTravel Assistant will send a confirming email to the address in your profile.
Top	15. What is the NotiFlyer and what does it do? NotiFlyer^TM is a Real-Time, trip notification service accessible via cell phone, web-enabled PDA device, pager and PCs. Through NotiFlyer^TM, business travelers are proactively alerted through their cell phone, PDA, pager and PC with real-time information related to flight departure information, delays and cancellations. NotiFlyer also provides a Trip Repair feature that gives you travel options to complete the next segment of your itinerary in the event the flight you intended to take gets cancelled or delayed beyond a threshold you set in your profile.
Top	16. Why do I get more than one message for a flight? NotiFlyer^TM is more than just a one-time alert of flight status. The service continues to monitor your flight and provide essential updates until departure. Every time NotiFlyer determines that your particular flight information has changed, you will receive an update.
Top	17. Can I get messages on my cell phone or pager? NotiFlyer^TM can send notifications to any device that has email capability. Most cell phone and pager service providers support email delivery to the device. If you do not know your cell phone's "email address", my\|mTravel's device manager within your User Profile will help you determine the appropriate address for many common wireless providers. If your wireless provider is not listed the information is often available through the provider's website or customer support.
Top	18. What steps should I take to get messages on my cell phone or pager? NotiFlyer^TM can send notifications to any device that has email capability. From your user profile, you can add any number of devices such as a cell phone, pager, PDA and PC. To activate NotiFlyer: Select the User Profile link on the main menu and then the Notification Preferences link on the left hand menu. You will see the list of active devices. By default, we include the email address you supplied when you signed up as an active device. Below the list of active devices, appears an area where you can add any number of devices. The device Type area lets you specify the device type, such as: pager, cell phone, PDA, etc. This defines the format and length of the message that my\|mTravel will send. Select Cell Phone or Pager as appropriate from the list. If you are entering in a cell phone or pager, enter the phone number associated with that device into the Device Number area. Select from the drop-down list the Service Provider associated with your pager or cell phone. The email address is now pre-populated with the appropriate email address for the device that you have specified. Specify whether you would like this device to receive departure and/or arrival notifications, and how soon before the scheduled arrival and departure times you would like to begin receiving notifications. Click Save. Now your cell phone, pager or PDA will receive notifications regarding your flights!
Top	19. Why do I get my cell phone and pager messages late? NotiFlyer will send messages immediately. However, NotiFlyer is dependent upon the wireless services to forward the messages to your cell phone and pager. This can be affected by factors such as the service coverage in your area, if you are out of your service area, and others. Additionally, some wireless services may only forward messages at certain times, causing your notification message to appear later than originally sent.
Top	20. Do you provide flight data for all airlines? We support all airlines that provide flight information on line. We use FAA data for "wheels-up" and "wheels-down" time for departure and arrival information. All airlines file these data with the FAA. We get the data with a 5-minute delay. We also track flight location, altitude, heading and estimated time of arrival (ETA) and display these data on a map display while in flight. You can find this display by selecting the NotiFlyer link in the main menu.
Top	21. How reliable is the information? As a frequent traveler you know getting accurate flight information represents a continual challenge. The information that we provide is accessed directly from the FAA and airline reservation systems. We continually search for new flight information data sources. Timeliness represents another challenge. For example, using the wheels-up data accurately tells our travelers when the plane left the ground. Finding out the flight is delayed leaving the gate depends on when and how the airline reports that information. The information is available to us as soon as the airline enters it into the reservation system. While every effort is made to ensure that the information provided is accurate, the information provided is not guaranteed by the airline. We will keep looking for every data source that can give our travelers an advantage and make it available at every point of need.
Top	22. What do I do if the NotiFlyer says my flight is canceled? If you receive a notification that says your flight is canceled, you have 3 options: You can access my\|mTravel.com on the web to book new travel arrangements. You can communicate with the airline directly. Soon your mTravel Assistant will help you to get refunds and make exchanges for air tickets automatically.
Top	23. If my flight has more than one leg, will I get messages for every leg? my\|mTravel sends messages based on the *city* pair of your flight. You will get messages for the departure from the originating city and the arrival at your destination city.
Top	24. How do I get Trip Repair? Trip Repair immediately provides flight alternatives once a traveler's scheduled flight is reported delayed or cancelled, and displays the information on his/her preferred wireless or web device. NotiFlyer scans all available flights on all carriers, or on only the carrier where the flight was cancelled or delayed based upon how you tell us in your User Profile to provide you the information. You can use your laptop or mobile device to purchase a new ticket or you can call the airline directly to complete the next leg of your journey.
Top	25. What is Red Branch Technologies? The founders of RBTI felt that no company focused exclusively on the making business travel easier, more secure and more responsive to the traveler's preferences. They felt that the design point for most travel technology worked well for travel agents and corporate travel managers but did little to meet the needs of hard charging individuals who take to the air every business day. World wide travelers themselves, the founders decided to build a company that devoted itself to the busines traveler and to create solutions designed from the business traveler's point of view. The first product, my\|mTravel provides an automated assistant available 24x7x360 that takes the hassle out of business travel from start to finish. Red Branch's "With You All the Way" branding reflects the company's dedication to become the most trusted source of business travel technology. RBTI is all about taking the traveler's view and putting the business traveler's best interests at the forefront of our decision making. We're staking our success on that promise.
Top	26. What is the concept behind IdentiFlyer? IdentiFlyer represents RBTI's commitment to keep business travelers safe from ID theft and credit card fraud. RBTI partnered with online security experts Anakam to create IdentiFlyer and implement what is known in the security business as a Two-Factor Authentication mechanism. You may know about this technology, the financial services industry will adopt this technology in the near future. The objective is to make it more difficult for a bad actor to use your credit card to purchase travel without your permission. Each time you click the purchase button to buy travel IdentiFlyer will challenge the purchaser to prove their identity. You can accomplish this in several ways. You can elect to designate your laptop, PDA or web enable phone as a trusted device and my\|mTravel will recognize the device as trusted for as long as you specify. You can elect to repsond to challenge questions you answered when you enrolled or attemted your first purchase. Last you can elect to get a text message or email containing a unique one-time-code that autheticates it is really you making the purchase. This feature will become even more important when we implement features that allow other people to charge your credit card to make travel arrangements. They can make the resesrvations with your permission but only you can authorize the purchase. We have made every effort to make this additional protection available with minimal hassle. We hope you find RBTI's concern for your online security another expression of how RBTI is "With You All the Way."