
Con gusto nos permitimos compartir el nuevo formato que deberá tener presente la agencia de viajes al momento de la solicitud de emisión de un tiquete “HD50” .
Adicionalmente se anexa el documento “Procedimientos para recepción y aprobación para boletos con tarifas de 3ra edad y Discapacidad”
La Oficina de Venta de Boletos ha diseñado el siguiente formato lo cual las agencias deberán diligenciar los datos básicos para que las solicitudes puedan ser asistidas de manera ágil y eficiente.
Agradecemos tener en cuenta los siguientes documentos par que la solicitud no sea rechazada:
Quito (UIO) Uio tsc, Z1163789 UIO.TSC@aa.com hasta las 4PM (Lunes a Viernes)
Guayaquil (GYE) Gye tsc, Z1163800 GYE.TSC@aa.com hasta las 5PM (Todos los dias incluido fines de semana)
FORMATO:
Estimados Señores,
Por medio de la presente autorizo a American Airlines, sucursal Ecuador a realizar cobro de la reserva detallada a continuación:
CODIGO DE RESERVA DE AA: |
NOMBRE DE PASAJERO: |
TARIFA: |
4 ULTIMOS DIGITOS DE TARJETA: |
NOMBRE DE DUEÑO DE TARJETA: |
PLAN DE PAGO (CORRIENTE O DIFERIDO): |
NUMERO DE TELEFONO: |
En caso que los cargos sean rechazados por el tarjetahabiente, la agencia de viajes es responsable por dichos cargos al 100%.
Waiver code is not required for ticket change or refund when affected tickets meet the terms and conditions prescribed inf the special ticketing guidelines.
INVOLUNTARY SCHEDULE CHANGE AND CANCELLATION ON CX OPERATED FLIGHTS ISSUED ON CX (160)
G U I D E L I N E S
Program validity | Until 31 January 2023 |
Point of sale | USA/Canada/Latin America |
Valid protection period | The requested protection flights fall into the same seasonality and travel validity as the original flights. |
Origin / Destination | All |
Ticket eligibility | Fully unused and partially used tickets |
New ticket change deadline | Before the original ticketed departure tickets |
New travel reprotection window from the affected travel date | To/From HKG flights between 01jul22-30Sep: +/-7days. Blackout period applies for travel from HKG to the Americas between 01Aug – 25 Sep 2022. To/From other Asia destinations excluding HKG. Please contact agency support for assistance. |
Booking class | Please book the original booking class. If the original booking class is unavailable and the requested cabin”s prime (Y/W/J) class is available, please waitlist the original booking class and contact CX Agency support for confirmation assistance. |
Rerouting with HKG destination only | When flights are unavailable for the original routing on the preferred arrival date, passengers can reroute fo other online CX gateways (SFO/LAX/JFK/YVR/YYZ) |
Rerouting with CX onward misconnection | When connections are not available for the original ticketed travel date, passengers can reroute to other online CX gateways (SFO/LAX/JFK/YVR/YYZ) to connect the CX flights onward. |
Change fee No – show fee Fare//tax difference | Waived Required per fare rules Waived |
Change waiver code (endorsement box) | 1/ Within 48 hours of departure INVOL 2/ Before 48 hours of departure SKCHG |
Refund fee | Waived |
Refund waiver code (endorsement box) | TAM2020 |
Note:
1/ If rerouting involves interline airlines, please contact CX support Agency for assistance.
AGENCY SUPPORT CONTACT
Online portal | www.cxagents.com |
Customerservice_nam@cathaypacific.com | |
Toll-free telephone number-Flight Inquieres for Trade and Corporate Agents | Trade Agents USA: 1-833-988-1365 Corporate Agents USA: 1-800-333-5987 |