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Waiver code is not required for ticket change or refund when affected tickets meet the terms and conditions prescribed inf the special ticketing guidelines.
INVOLUNTARY SCHEDULE CHANGE AND CANCELLATION ON CX OPERATED FLIGHTS ISSUED ON CX (160)
G U I D E L I N E S
| Program validity | Until 31 January 2023 |
| Point of sale | USA/Canada/Latin America |
| Valid protection period | The requested protection flights fall into the same seasonality and travel validity as the original flights. |
| Origin / Destination | All |
| Ticket eligibility | Fully unused and partially used tickets |
| New ticket change deadline | Before the original ticketed departure tickets |
| New travel reprotection window from the affected travel date | To/From HKG flights between 01jul22-30Sep: +/-7days. Blackout period applies for travel from HKG to the Americas between 01Aug – 25 Sep 2022. To/From other Asia destinations excluding HKG. Please contact agency support for assistance. |
| Booking class | Please book the original booking class. If the original booking class is unavailable and the requested cabin”s prime (Y/W/J) class is available, please waitlist the original booking class and contact CX Agency support for confirmation assistance. |
| Rerouting with HKG destination only | When flights are unavailable for the original routing on the preferred arrival date, passengers can reroute fo other online CX gateways (SFO/LAX/JFK/YVR/YYZ) |
| Rerouting with CX onward misconnection | When connections are not available for the original ticketed travel date, passengers can reroute to other online CX gateways (SFO/LAX/JFK/YVR/YYZ) to connect the CX flights onward. |
| Change fee No – show fee Fare//tax difference | Waived Required per fare rules Waived |
| Change waiver code (endorsement box) | 1/ Within 48 hours of departure INVOL 2/ Before 48 hours of departure SKCHG |
| Refund fee | Waived |
| Refund waiver code (endorsement box) | TAM2020 |
Note:
1/ If rerouting involves interline airlines, please contact CX support Agency for assistance.
AGENCY SUPPORT CONTACT
| Online portal | www.cxagents.com |
| Customerservice_nam@cathaypacific.com | |
| Toll-free telephone number-Flight Inquieres for Trade and Corporate Agents | Trade Agents USA: 1-833-988-1365 Corporate Agents USA: 1-800-333-5987 |