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Discover The World

Discover The World
REBOOKING GUIDELINE V8 – CATHAY PACIFIC SPECIAL SCHEDULE IRREGULARITY AND COVID 19
CX-Special-Schedule-Irregularity-and-Covid-19-Rebooking-Guidelines-v8-AGO-05

agosto 9, 2022
Discover The World
Pautas de irregularidad en el horario especial de Cathay Pacific y cambio de reserva de Covid-19 v7

Waiver code is not required for ticket change or refund when affected tickets meet the terms and conditions prescribed inf the special ticketing guidelines. 

INVOLUNTARY SCHEDULE CHANGE AND CANCELLATION ON CX OPERATED FLIGHTS ISSUED ON CX (160) 

G U I D E L I N E S  

Program validity Until 31 January 2023   
Point of sale USA/Canada/Latin America   
Valid protection period The requested protection flights fall into the same seasonality and travel validity as the original flights.    
Origin / Destination All 
Ticket eligibility Fully unused and partially used tickets 
New ticket change deadline Before the original ticketed departure tickets 
  New travel reprotection window from the affected travel date To/From HKG flights between 01jul22-30Sep: +/-7days.  Blackout period applies for travel from HKG to the  Americas between 01Aug – 25 Sep 2022.  To/From other Asia destinations excluding HKG.  Please contact agency support for assistance.    
  Booking class Please book the original booking class. If the original booking class is unavailable and the requested cabin”s prime (Y/W/J) class is available, please waitlist the original booking class and contact CX Agency support for confirmation assistance. 
  Rerouting with HKG destination only When flights are unavailable for the original routing on the preferred arrival date, passengers can reroute fo other online CX gateways (SFO/LAX/JFK/YVR/YYZ) 
  Rerouting with CX onward misconnection When connections are not available for the original ticketed travel date, passengers can reroute to other online CX gateways (SFO/LAX/JFK/YVR/YYZ)  to connect the CX flights onward.    
Change fee    No – show fee    Fare//tax difference Waived    Required per fare rules    Waived 
Change waiver code (endorsement box) 1/ Within 48 hours of departure INVOL  2/ Before 48 hours of departure SKCHG 
Refund fee   Waived 
Refund waiver code (endorsement box)   TAM2020 

Note: 

1/ If rerouting involves interline airlines, please contact CX support Agency for assistance. 

AGENCY SUPPORT CONTACT 

Online portal www.cxagents.com 
Email Customerservice_nam@cathaypacific.com 
Toll-free telephone number-Flight Inquieres for Trade and Corporate Agents Trade Agents  USA: 1-833-988-1365  Corporate Agents USA: 1-800-333-5987 

julio 8, 2022